1. CONSUMER COMPLAINT

 

    1. Basis and the scope of responsibility of the Seller in regards to the Client, if the sold Product has a natural or legal (warranty) defect are defined in generally applicable laws, in particular in the Civil Code.

    2. The Seller is obliged to provide the Client with Product without defects. Detailed information concerning Seller's liability due to a defect of the Product and Client's entitlements are defined on the website of the Shop in the tab "Claims and returns".

    3. The complaint may be filed by the Client:

      • in writing on the address: 4lck Sp. z o.o., Poland, Majdan (05-462), Krajobrazowa 8 Street;

      • via e-mail to the following address: 4lck@4lck.com;

    4. It is recommended that the Client gives in the description of the complaint: (1) the information and circumstances related to the subject of complaints, in particular the type and date of occurrence of the defect; (2) demand the way to bring the Product into compliance with the Sale Agreement or statement about price reduction or withdrawal from the Sale Agreement; and (3) the contact details of the complaining person - this will facilitate and expedite the consideration of the complaint by the Seller. The requirements stated in the previous sentence take the form of recommendations only and do not affect the effectiveness of the complaints lodged without the recommended description of the complaint.

    5. The Seller shall refer to Client's complaint immediately, but no later than within 14 calendar days from the date of its receiving. No Seller’s respond in the above period, means that the Seller considered the complaint to be justified.

    6. In the case where to respond by the Seller on a Customer complaint, or to execute the Customer's rights under warranty it will be necessary to provide the Product to the Seller, the Customer will be asked by the Seller to deliver the Product at the expense of the Seller at the address 4lck Sp. z o.o, Krajobrazowa 8 Street, 05-462 Majdan, Poland. If, due to the type of defect, type of Product or the way of its mount, providing by the Client is impossible or excessively difficult, the Client will be asked to provide, upon prior appointment, Product to the Seller in the place where the Product is located.

    7. Request to provide a Product referred to in point 6.6 of the Rules shall not affect the deadline to respond to the Client's complaint by the Seller referred to in point 6.5 Rules of the Shop.

 

  1. RIGHT TO WITHDRAWAL FROM THE CONTRACT

 

    1. A Consumer who has concluded a remote agreement may, within 14 calendar days to withdraw from it without giving any reason and at no cost, except those referred to in paragraph 7.8 of the Rules. To meet the deadline it is enough to send a statement before its expiry. The statement of withdrawal may be submitted:

      • in writing on the address: 4lck Sp. z o.o., Poland, Majdan (05-462), Krajobrazowa 8 Street;

      • via e-mail to the following address: 4lck@4lck.com;

    2. An exemplary model of withdrawal form is contained in Annex 2 to the Law on Consumer Rights.

    3. The period to withdrawal begins:

      • For an agreement in the performing of which the Seller releases the Product, being obliged to transfer its ownership (e.g. Sale Agreement) - from taking the Product in the possession by the Consumer or by person designated by him other than the carrier; in case of an agreement which: (1) includes many of the Products that are delivered separately, in lots or in parts - from taking possession of the last Product, lot or piece; or (2) consists in regular deliveries of Products for a fixed period - from taking possession of the first of Products;

      • For other agreements - from the date of the execution.

    4. In the event of withdrawal from a remote agreement it is considered to be non-concluded.

    5. The Seller has an obligation to promptly, but not later than within 14 calendar days of receiving the declaration of the consumer to withdraw from the agreement, to return to the consumer all payments made by him, including the cost of delivery of the Product (except additional costs resulting from the Client’s method of delivery other than plain cheapest delivery method available in the store). Seller shall refund the payment using the same method of payment, which used the consumer, unless the consumer has expressly agreed to a different way of return, which does not incur any cost. If the Seller did not propose that he will take the Product from a consumer on his own, he may withhold the payments received from the consumer to the moment of receiving the Product back or receiving the evidence of its return, depending on which event occurs first.

    6. The consumer has an obligation to immediately, but no later than within 14 calendar days from the date on which he withdrew from the agreement, to return the Product to the Seller or give it to a person authorized by the Seller to receive, unless the Seller has proposed that he will take the Product himself. To meet the deadline it is enough to return the Product prior to its expiration. The Consumer may return the Product to the address: 4lck Sp. z o.o., Krajobrazowa 8 Street, 05-462 Majdan, Poland.

    7. The consumer is responsible for the reduction in value of the Product which result from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.

    8. Possible costs related to the withdrawal by the consumer from the agreement, which the consumer is obliged to borne:

      • If the consumer chose the method of delivery of the Product other than ordinary, cheapest delivery method available in the Shop, the Seller is not obliged to reimburse the consumer extra costs incurred by him.

      • The Consumer bears the direct costs of returning the Product.

      • In the event of the Product being a service, which performing  - at the express request of the consumer - have started before the deadline to withdraw from the agreement, the consumer who exercises his right of withdrawal after filing such a request, is obliged to pay for services completed to the time of withdrawal. The amount of the payment is calculated in proportion to the scope of fulfilled provision, including the contractually agreed price or remuneration. If the price or remuneration is excessive, the basis for calculating of the amount is the market value of a fulfilled provision.

    9. The right of withdrawal from a remote agreement is not granted to the Consumer in respect of agreements:

      1. For services, if the Seller performed a full service with the express consent of the consumer, who has been informed before the performing, that after provision by the Seller he will lose the right to withdraw from the agreement; (2) in which the price or remuneration depends on fluctuations in the financial market on which the Seller has no control, and which may occur before the deadline for withdrawal; (3) the subject of which is non-prefabricated Product, manufactured according to the specifications of the consumer or used to satisfy the individual needs; (4) in which the subject is the Product undergoing rapid decay or having a short shelf life; (5) in which the subject is the Product delivered in sealed package that after opening can not be returned due to health protection or hygiene reasons, if the package was unsealed after delivery; (6) the subject of which are Products that after delivery, due to their nature, are inextricably linked to other things; (7) in which the subject are alcoholic beverages, which price has been agreed at the conclusion of the Sale Agreement and the supply of which can only take place after 30 days and whose value depends on fluctuations in the market, on which the Seller has no control; (8) in which the consumer has specifically demanded that the Seller came to him to make urgent repairs or maintenance; if the Seller provides additional services other than those which the consumer demanded or provides Products other than parts necessary for repair or maintenance, right to withdrawal is granted to the consumer for additional services or Products; (9) the subject of which are audio or visual recordings or computer software delivered in a sealed package, if the package was opened after delivery; (10) for delivering newspapers, periodicals or magazines, except of subscriber agreement; (11) concluded in a public auction; (12) for the provision of accommodation other than for residential purposes, the carriage of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if in the agreement there was marked a day or period of service; (13) for the supply of digital content which are not recorded on a tangible carrier, if the performance has begun with the express consent of the consumer before the deadline to withdraw from the agreement and after being informed by the Seller about the loss of the right of withdrawal.

 

  1. RIGHT TO PRODUCT EXCHANGE

 

    1. Regardless of points 6, 7, of the Rules the Customer has the possibility to exchange the Product for another Product available in the Shop within 14 days of the date of receipt of the Product, for convenience. To comply with this it is enough to send a statement before its expiry. The declaration may be sent to the address: 4lck Sp. z o.o., Krajobrazowa 8 Street, 05-462 Majdan, Poland or via e-mail to the following address: 4lck@4lck.com.

    2. The exchange can be made for another Product with the characteristics specified by the Client, provided its availability in the Shop. In the case of the difference in price between the Product cited, and which is to be replaced, respectively, Client shall be obliged to pay the difference or the Seller to its return. The Product exchanged in this mode should be unchanged. The Client can return the Product to the address: 4lck Sp. z o.o., Krajobrazowa 8 Street, 05-462 Majdan, Poland or via e-mail to the following address: 4lck@4lck.com _.

    3. The cost of returning the replaced Product to the Seller bears the Client. The cost of sending a new Product to the Client bears the Seller. Seller shall replace the Product immediately, not later than 14 days from the receipt of the Product being replaced by the Seller.