Withdrawal from the contract
1. A Customer who is a Consumer who has concluded a distance or off-premises contract may withdraw from it without giving a reason within 14 calendar days.
2. The aforementioned right of withdrawal is due from the moment the Customer takes possession of the person ordered by him or a person indicated by him other than the Carrier.
3. If the subject of the contract includes many items that are delivered separately, the deadline for withdrawal expires after 14 calendar days from the date of delivery of the last one. things, parties or parts.
4. The Consumer may withdraw from the contract by submitting a declaration of withdrawal from the contract to the Seller. To comply with the withdrawal period, it is sufficient for the Consumer to send a statement before the expiry of 14 calendar days, in writing to the following address: ul. Hoserów 13B, 02-995 Warsaw or via email to the address indicated in § 3 of the Regulations.
5. If the Consumer withdraws from a contract concluded remotely, the contract is considered void.
6. In order to make a declaration on withdrawal from the contract, the Customer may use the form template, which constitutes an attachment to these Regulations and is posted on the store's website. It is not obligatory to use the formula. The customer may or may not use the form provided.
7. A customer who has used the delivery of a statement of withdrawal from the contract by e-mail, will be immediately informed of the acceptance of this declaration of intent via email or in writing to the address provided in the order form.
8. The Seller shall immediately, within no more than 14 calendar days from the date of receipt of the declaration of withdrawal, return to the Customer any payments received from him, including costs of delivering goods using the same payment methods as were used by the Customer in the original transaction, unless the customer has explicitly agreed to another solution that will not be associated with him with any additional costs.
9. If the Consumer submitted a statement on withdrawal from the sales contract before the Seller accepted his offer, the offer ceases to be binding.
10. The seller may withhold the return of the payment until receipt of the goods or until proof of his return is provided, depending on which event occurs first.
11. The customer is obliged to return the ordered goods to the address of the Seller within no more than 14 calendar days from the day on which he informed the Seller about the withdrawal from the contract.
12. The Customer who is a Consumer bears only the direct costs of returning the goods.
13. In the case when the returned goods due to their nature can not be sent in the normal mode by post, the Seller informs the Customer who is a Consumer about the costs of returning items on the store's website.
14. The consumer is responsible for decreasing the value of the item resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the ordered goods.
15. According to the provisions of art. 38 of the Act on Consumer Rights, the right to withdraw from a contract concluded away from the business premises or at a distance is not entitled to the Consumer with respect to the contract:
1) for the provision of services, if the entrepreneur has fully performed the service with the express consent of the Consumer, who was informed before the service begins that after the fulfillment of the benefit by the Entrepreneur will lose the right to withdraw from the contract;
2) in which the price or remuneration depends on fluctuations in the financial market, over which the Entrepreneur has no control, and which may occur before the deadline to withdraw from the contract;
3) in which the subject of the service is a non-prefabricated item, manufactured according to the specification of the Consumer or serving to satisfy his individual needs;
4) in which the object of the service is an item subject to rapid deterioration or having a short shelf-life;
5) in which the object of the service is an item delivered in a sealed package, which after opening the packaging can not be returned due to health protection or hygiene reasons, if the packaging was opened after delivery;
6) in which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things;
7) in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the contract of sale, and which delivery may take place only after 30 days and whose value depends on fluctuations in the market over which the Entrepreneur has no control;
8) in which the Consumer expressly demanded that the Entrepreneur come to Him for urgent repair or maintenance; if the Entrepreneur provides additional services other than those whose performance the Consumer has demanded, or supplies things other than spare parts necessary to perform the repair or maintenance, the right to withdraw from the contract is entitled to the Consumer with regard to additional services or items;
9) in which the object of the service are sound or visual recordings or computer software delivered in a sealed package, if the packaging has been opened after delivery;
10) for delivering newspapers, periodicals or magazines, with the exception of a subscription agreement;
11) concluded through a public auction;
12) for the provision of accommodation services other than to residential, transport of goods, car rental, gastronomy, services related to leisure, entertainment, sports or cultural events, if the contract indicates the day or period of service provision;
13) for delivery of digital content that is not recorded on a tangible medium, if the performance began with the Consumer's express consent before the deadline to withdraw from the contract and after informing the Entrepreneur about the loss of the right to withdraw from the contract.
Complaints and warranty
1. The seller is obliged to provide the customer with goods in accordance with the order, which is free from defects.
2. Detailed information on the Seller's liability towards the Customer is included in the Civil Code, in particular in articles 556 to 576.
3. The seller is liable if the product sold has a physical or legal defect.
4. The customer has the right to report complaints in any form, e.g. in writing to the following address: ul. Hoserów 13B, 02-995 Warsaw or by e-mail: firstname.lastname@example.org.
5. The customer executing the rights under the warranty is obliged to deliver the defective goods to the address of ul. Hoserów 13B, 02-995 Warsaw. If, for example, due to the type of goods, its delivery by the Customer would be excessively difficult, the Customer is obliged to make the goods available to the Seller in the place where the goods are located.
6. If these rights are exercised by the Customer who is a Consumer, the delivery costs are on the part of the Seller.
7. In order to file a complaint, it is recommended that the Customer provide the following information, but failure to provide indicated data does not affect the complaint process, and only they can be helpful to the Seller in the course of considering complaints:
a) details of the person lodging the complaint in order to contact and the details of the Seller,
b) the date of purchase of the product being complained about and the date of filing,
c) the subject of the complaint,
d) Consumer's request.
8. The seller on the website of the online store provides a sample complaint form, which can be used by the customer. Failure to use the form does not affect the complaint and the effectiveness of its consideration.
9. If the Seller fails to respond to the complaint within 14 calendar days, the complaint shall be deemed justified. After the indicated date, the Seller can not refuse to comply with the Consumer's request.
10. Complaints about goods purchased by Consumers from outside the territory of the Republic of Poland are considered in accordance with the regulations of the given country.
Out-of-court ways to handle complaints and redress
1. The Seller informs that detailed information on out-of-court complaint handling and redress procedures and access rules to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations, whose statutory tasks include consumer protection, Voivodship Inspectorates Trade Inspection and the following Internet addresses of the Office of Competition and Consumer Protection:
2. The Client being a Consumer has the possibility of using out-of-court dispute resolution, including:
a) The Customer being a Consumer has the right to request a settlement of the dispute arising from the concluded sales contract to a permanent amicable consumer court, referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws No. 4, item 25, as amended), regulations of the organization and operation of permanent consumer courts of arbitration are specified in the Regulation of the Minister of Justice of September 25, 2001 in on determining the rules of organization and operation of permanent consumer arbitration courts. (Journal of Laws No. 113, item 1214, as amended),
b) Customer being a Consumer may apply to the voivodeship inspector of Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of a dispute between the Customer and the Seller,
c) The Customer who is a Consumer has the right to obtain free assistance in order to resolve the dispute between him and the store. For this purpose, it may use the help of a poviat (municipal) consumer ombudsman or social organization, whose statutory tasks include consumer protection (eg the Consumer Federation),
d) The Customer who is a Consumer may use the online dispute resolution platform at the EU level (ODR platform), available at: http://ec.europa.eu/consumers/odr/. This platform is an interactive and multilingual dispute resolution model.